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Your cancellation rights
There is no minimum duration for this agreement. Should you decide to cancel your account with IFX Markets, you can do so by writing to us at Moorgate Hall, 155 Moorgate, London, EC2M 6XB. If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Conditions.
Complaints Procedure
Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department at the address above. If your complaint is not dealt with to your satisfaction, it may be further referred to the IFX Markets Compliance department.
If you have been categorised as a retail client and you remain dissatisfied with the handling of the dispute, you have the right as a retail client to refer your complaint to the Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Mall, London, E14 9SR.
Copies of our complaints handling procedure are available on request.
Compensation Arrangements
We are covered by the Financial Services Compensation Scheme. In the unlikely event that we were to face liquidation and cannot meet our obligations, generally retail clients may be entitled to compensation from the scheme. Further information about compensation arrangements is available from the Financial Services Compensation Scheme.
The contract and law applicable to it
The contract and all future correspondence will be in English. Without agreement to the contrary, English Law will apply.
Charges
For margined foreign exchange trading, commission and charges are built into the spread (except for an overnight open position where a Cost of Carry will be applied daily. Please refer to the FX Terms for full details).
Please refer to the Summary of differences between professional and retail clients for further details.
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